See below for any product-specific exclusions/disclaimers. We allow a 30-day period (from the date of receipt) for any faulty goods to be returned to us. This is in line with all domestic web or telesales policies. We allow a 14-day period for any unwanted goods to be returned to us in their original condition. We will provide you with a Returns Authorisation Code to include, which is essential for processing the return, so it’s vital that you contact us before sending your parcel back. To organise your return, please contact our team at: However, we understand that there will be times when you will look to return an item, and we want to make our returns policy as straightforward as possible. We hope that every order that arrives with you is just what you wanted. Order for these items placed after this time will be dispatched the next weekday.įor customers in the Scottish Highlands and Islands, we are unable to guarantee any order being dispatched on this option to arrive within the quoted time frame. *Please note that for Edible Image orders, the cut off for Saturday or Sunday delivery is 3.30pm. Orders placed after 4pm on a Friday will be dispatched for delivery the following weekend. “Saturday Delivery” and “Sunday Delivery” options: Orders placed before 4pm* on a Friday will be dispatched the same business day, for delivery between 8am and 6pm on the chosen day. *Please note that for Edible Image orders, the cut-off for Next Working Day Delivery is 3.30pm.ĭepending on the method of delivery you have chosen, DX may require a signature, so please ensure you will be at the delivery address to sign for your parcel. Orders placed after those cut-off times will be dispatched the next working day. Next Working Day Delivery – orders placed before 7pm* Monday to Thursday and 4pm* Friday will be dispatched the same business day (Monday to Friday). * Please note that for Edible Image orders, the cut-off for Next Working Day Delivery is 3.30pm. Orders placed after 4pm will be dispatched the next working day. Next Working Day Delivery – orders placed before 4pm* Monday to Friday will be dispatched the same business day (Monday to Friday). *Please note that for Edible Image orders, the cut-off for Next Working Day Delivery is 3.30pm.įor this method of delivery, our couriers will require a signature, so please ensure you will be at the delivery address to sign for your parcel.įor our customers in the Scottish Highlands and Islands, please allow an extra 24hrs for any order to be delivered.įor our customers in Northern Ireland with a ‘BT’ postcode, please note that any deliveries will most likely take three days to arrive, on 2 Day Northern Ireland Delivery. Next Working Day Delivery – orders placed before 8pm* Monday to Thursday and 4pm* Friday will be dispatched the same business day (Monday to Friday).
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